Knowledge Centre
Practical guides, quick-read insights and the Friday Five. Everything you need to get the best out of Build Concierge's AI-powered customer engagement platform.
Complaints Captured Into the CRM the Moment They Arrive
When a complaint arrives by email, Build Concierge recognises it, summarises the issue, and logs it against the right customer record straight away, so it is captured the moment it lands.
Parts Identified From a Photo, Priced and Ready to Order
When an engineer photographs the part they need, Build Concierge identifies it, finds the best price it can across UK suppliers, and writes it into the job ready for the office to order.
A Year of PPM, Loaded From a Spreadsheet in Minutes
When a client sends their PPM schedule as a spreadsheet, Build Concierge reads it and creates every job, visit and line in your job management system, mapped to the right contacts and contracts.
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Damp and Mould Reports, Triaged the Moment They Arrive
When a damp or mould report lands, Build Concierge reads it, pulls out the property, resident details and severity, and creates the job at the right priority, flagging urgent cases straight to the right person.
Client Cancellations, Processed the Moment They Land
When a client cancels, Build Concierge reads the message, finds the matching job, cancels it, frees the diary slot, and tells whoever needs to know, so no engineer sets off to a job that was called off a week ago.
No-Access Visits, Regrouped and Rebooked Automatically
When an engineer can't get access, Build Concierge captures the no-access, groups it with the work still to do, and gets it rebooked, so wasted trips turn into a scheduled revisit instead of a job lost in limbo.
Estimates Built by AI, From Scope to First Draft Quote
When pricing is needed, Build Concierge prices the labour to date, pulls together materials and subcontractor costs, estimates the new work from the scope, and assembles a first draft quote, ready for your estimator to review rather than build from scratch.
Overdue Invoices Chased Automatically
When your accounts package flags an invoice as overdue, Build Concierge reads it, matches it to the customer, and sends a polite chase in your tone, escalating only the persistent non-payers to a person.
Keeping Every Customer Happy, Call by Call
When a call comes through Concierge Support, AI reads the conversation for sentiment as well as content, so you can see how every customer feels, act on it early, and hold on to the relationships you have worked hard to build.
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TW Drainage Case Study
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