Knowledge Centre
Practical guides, quick-read insights and the Friday Five. Everything you need to get the best out of Build Concierge's AI-powered customer engagement platform.
Flag high risk jobs as they arrive
Put jobs that need a closer look in front of the right person. Build Concierge scores incoming job notifications against your chosen risk factors, then flags jobs that reach your threshold and alerts the owner.
Automate engineer compliance feedback
Give every engineer feedback they can act on, with their manager kept informed. Build Concierge turns completed compliance audits into personalised feedback: what went well, where to improve, anything urgent and a clear action plan. The engineer receives an email, their manager gets the same summary, and every section is saved back to the job.
Automate welfare checks for lone engineers
Check in by call, WhatsApp or text at the times you set. Ringing round lone engineers every few hours takes your office away from other work. Build Concierge runs those checks in the background, logs every reply against the job and alerts your chosen contact if an engineer needs help or does not respond. Your team gets time back, and every check is on record.
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Send the service list. Let AI make the calls.
Email a CSV of service jobs. Your AI Concierge Receptionist calls each customer to ask when suits them for a visit. Their availability is recorded against the job, ready for your team to book in.
Automate job card follow-ups
Your AI Receptionist calls or texts the engineer for the details your office needs. Missing job details can hold up invoices and delay quotes for further works. Build Concierge spots the gaps, asks the engineer for exactly what is needed and adds their answers to the job card. Your team can receive an update each time if you choose.
Automated job status checks, tailored to what your team needs to see
You agree what Build Concierge checks, which jobs it flags and when. It then reviews the statuses recorded in your job management system and emails your team a short summary after each check.
Check job card quality and flag what needs attention
Give your managers a clearer view of job card quality. Build Concierge reviews descriptions, photos, standards and materials, records the findings and flags gaps to the people who can act on them.
Turn further works on job cards into quotes for review
Your engineers have already found the work. Build Concierge checks their job cards, prepares clear quote wording and records the next action, so your team can review, price and follow up.
Start subcontractor allocation from client emails automatically
Give your office team time back. Build Concierge reads client instructions, requests availability from your assigned subcontractors and routes replies to the right person.
TW Drainage Case Study
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