Parts Identified From a Photo, Priced and Ready to Order
When an engineer photographs the part they need, Build Concierge identifies it, finds the best price it can across UK suppliers, and writes it into the job ready for the office to order.
No more describing a part down the phone. No more ordering the wrong one from a vague description. No more overpaying because nobody had time to shop around.
The problem
An engineer on site needs a part. To get it ordered, they have to describe it, usually over the phone to someone in the office who wasn't there and can't see it. Half the time the description is vague, so the wrong part gets ordered, or the engineer just buys it themselves and sorts the paperwork later.
Even when the right part is identified, nobody has time to shop around, so it gets ordered from the usual supplier at the usual price. Multiply that across every part, every week, and it is real money left on the table, plus the delay and the back-and-forth of getting it ordered at all.
The part is right there in the engineer's hand. Turning it into the right order at the right price is the bit that goes wrong.
What the automation does
The engineer takes a photo, and Build Concierge turns it into a priced, ready-to-order line for the office.
- The engineer sends a photo. They photograph the part and send it in with the job reference, or straight from their job card.
- It finds the job. Build Concierge reads the reference and matches it to the right job in your job management system.
- It identifies the part. Using AI image recognition, it works out what the part is from the photo.
- It finds the best price. It searches UK suppliers online and picks the best price it can find.
- It writes it into the job. The part name, a buy-it-now link and the price go onto the job for the office, who are notified and the job flagged, so a ready-to-order answer is waiting.
The office still places the order
Build Concierge does the identifying, pricing and prep. A person in the office still reviews and places the order, so you get the speed and the saving with a final human check.
What you get
- The right part identified from a photo, no phone description needed
- The best price the search can find, so you stop overpaying by default
- A ready-to-order answer waiting for the office, with a buy-it-now link
- Engineers back to work instead of on the phone
- Fewer wrong parts ordered from vague descriptions
The engineer takes a photo and the office gets a clear, priced, ready-to-order part. Less phone time, fewer mistakes, and lower spend because the price was checked every time.
Ways to run it
Straight from the job card
The engineer answers a job-card question with a photo of the part, and it flows into the workflow automatically.
Photo and job number by email
For anything off-card, the engineer emails the photo with the job reference and Build Concierge finds the job itself.
Priced and linked
Every identified part comes back with a price and a buy-it-now link, so the office orders in a couple of clicks.
Notified and flagged
The back office is emailed and the job flagged, so nothing sits waiting to be noticed.
What you need
Just three things:
- Build Concierge connected to your job management system
- A way for engineers to send the photo (a job-card question or an email)
- Who in the office should be notified to place the order
We support you in connecting to your job management system, and set the reading, pricing and routing up around how your engineers and office already work.
Getting set up
Step 1: Talk to us
Show us how engineers request parts today, and where the phone time and wrong orders happen.
Step 2: We build it with you
We set up how the photo comes in, the identification and pricing, and where the ready-to-order answer lands.
Step 3: Test it live
We run real parts through it, check the right part and price come back, then switch it on.
Most businesses are up and running within days.
Common Questions
No. It identifies the part, finds the best price and prepares everything, then the office reviews and places the order. A person stays in control of what gets bought.
It uses AI image recognition on the photo. The clearer the photo, the better the match, and the identified part and link come back for a person to confirm before ordering.
It finds the best price it can from the suppliers its search returns. It is designed to stop default overpaying, not to guarantee the single lowest price in existence, and the office can always choose a preferred supplier.
Photograph the part and send it with the job reference, or answer the job-card question with a photo. Everything after that is automatic.
Think about how many parts your engineers order in a week, and how many are described down the phone or bought without checking the price. This tightens both, on every one.
Ready to order the right part, first time?
Get in touch with the Build Concierge team and we’ll set it up around the way you work.
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