Jobs That Stall, Flagged Before They Go Stale
Build Concierge keeps watch on every open job, and the moment one stops moving it flags it to the right person, before it turns into a problem nobody saw coming.
No more jobs drifting for weeks because they fell out of view. No more WIP report that nobody trusts. No more month-end scramble through hundreds of open jobs to work out which ones are actually finished.
The problem
Every business has jobs in progress. The trouble is the ones that quietly stop moving. A job that was done on site but never closed down. One that has sat at the same status for a fortnight. One that has slipped past its expected completion date without anyone noticing.
Nobody means to let them drift. They just fall out of view. The office is busy with today's fires, and a job that is not shouting for attention does not get any. So it sits.
Work in progress creeps up, cash stays tied up in work that is basically finished, and the problem only surfaces at month end, when someone scrolls through hundreds of open jobs trying to work out which are genuinely live and which simply never got closed.
By then the trail is cold, the customer may have moved on, and the "quick" review turns into a day of detective work.
What the automation does
Build Concierge keeps an eye on every open job so you do not have to. When one stops moving, it flags it to the right person automatically, with the detail attached.
- Watches every open job. Continuously, in the background, across all your live work.
- Spots the ones that have stalled. Not closed days after the visit, sat at the same status too long, or past their expected completion date.
- Works out who owns it. So the flag goes to the person who can actually push it forward.
- Flags it with the full picture. The job, its status, how long it has been stuck, and what it is waiting on, all attached.
- Keeps the list live. A running view of every job that needs a push, generated without anyone running a report.
Nothing changes without you
Nothing is closed, cancelled or altered automatically. Build Concierge surfaces the jobs that need a human while there is still time to act. Your team stays in control. They just stop finding out too late.
What you get
- A live list of every job that needs a push, with no reports to run
- Jobs flagged the moment they stall, not weeks later
- Work in progress you can actually trust
- Cash unlocked sooner, because finished work gets closed and billed
- No more month-end scramble to work out what is really open
Because a person is nudged the moment a job stops moving, work keeps flowing, your work in progress stays honest, and month end stops turning up surprises.
Ways to run it
Every business defines "stalled" differently, so the automation flexes to match:
Not closed after the visit
Jobs completed on site but left open days later are flagged for closing and billing, so finished work does not sit uninvoiced.
Stuck at a status
A job sitting at the same stage too long, whether awaiting parts, sign-off or invoice, is surfaced to whoever owns that stage.
Past its completion date
Anything running beyond its expected finish is flagged before the customer has to chase you for it.
Escalation if still ignored
If a flag sits unactioned, it can escalate to a manager, so nothing waits silently.
What you need
Just three things:
- Build Concierge connected to your job management system
- Your definition of "stalled" (the days and statuses that matter to you)
- Who owns each stage, so flags reach the right person
We support you in connecting to your job management system. Your rules can be as simple or as specific as you like, for example "flag any job still open seven days after the visit" or "escalate anything past its completion date to the office manager", and we set the routing so every flag reaches the right person first time.
Getting set up
Step 1: Talk to us
Tell us where jobs tend to get stuck in your business, and what "stalled" means to you.
Step 2: We build it with you
We set the rules, the timings, and who each flag goes to.
Step 3: Test it live
We run your real open jobs through it, check the right people get the right flags, then switch it on.
Most businesses are up and running within days.
Common Questions
Whatever you decide. You set the rules, for example a job still open a set number of days after the visit, stuck at one status too long, or past its completion date. We match the automation to how your business actually runs.
No. It only flags. People still make the call on what happens next. The automation makes sure the right person knows in time, it does not act for them.
The person who owns that stage of the job, so it goes to someone who can actually move it forward rather than into a shared inbox nobody owns.
No. It flags a job once, to one owner, with everything needed to act, and only escalates if it is ignored. It is designed to replace the reports and chasing you already do, not pile more on top.
Think about your oldest open job right now. The odds are it is not open because the work is not done. It is open because it dropped out of view and nobody was told.
Ready to keep every job moving?
Get in touch with the Build Concierge team and we’ll set it up around the way you work.
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