Automate Google Review Requests After Every Job
Turn every completed job into a five-star review opportunity, automatically.
The Automation
Your best marketing asset is the job you just finished. But asking for a review relies on someone remembering to do it, after every job, every time.
This workflow removes that dependency completely. Built in the Build Concierge Workflow Builder and connected directly to your job management system, it turns job completion into a review request without anyone touching a keyboard.
How It Works
The workflow starts the moment a job completion email arrives. Here's what happens next, in order.
- Job reference extracted — the workflow reads the email and pulls the job reference number.
- Job looked up — the reference is used to find the job and retrieve the contact ID and job type.
- Contact details pulled — the full contact record is fetched, including name, email, phone and postcode.
- Email validated — the address is checked to confirm it belongs to a real person, not a placeholder or blocked domain
- Review request sent — a personalised thank you email goes to the customer with the right regional version, automatically.
How to Build It
You can set this up inside the Build Concierge Workflow Builder in a single session. Here's what the build looks like, step by step.
Step 1: Set your trigger
Choose the incoming email trigger and point it at the mailbox that receives job completion notifications from your job management system.
Step 2: Extract the job reference
Add an Extract Text action and configure it to pull the job reference number from the email body.
Step 3: Look up the job
Add an action to find the job using that reference. This returns the contact ID and job type you need for the next steps.
Step 4: Pull the contact details
Use an External action to call the contact ID and retrieve the full contact record, including name, email address and postcode.
Step 5: Parse and validate
Add two AI Prompt actions. The first extracts the key fields from the contact record. The second validates the email address, checking it is not a placeholder or from a blocked domain.
Step 6: Send the review request
Add a Send Email action. Configure it to send the thank you and Google review request email.
Need help setting this up? Our team can walk you through it.
The Result
Every completed job triggers a review request. Not most jobs. Every job.
More Google reviews, better online visibility, and a consistent customer experience that builds reputation without anyone lifting a finger.
Want to see how this workflow could work for your business?
What It Stops
- Review requests depending on someone remembering after every job
- Inconsistent follow-up across engineers or contract types
- Positive customer experiences going unrecorded online
- Reputation lagging behind the quality of the actual work
Who It's For
This workflow suits any service business that completes jobs on site and wants more Google reviews without adding to anyone's workload.
It works especially well for businesses operating across multiple regions or with different contract types, where manually choosing the right version of an email would create extra admin.
The Benefits
- More reviews, consistently — Every job triggers a request, not just the ones someone remembered to chase.
- No manual follow-up — The workflow handles outreach from job completion to email sent.
- Validated contacts only — Emails only go to real addresses, keeping bounce rates low.
- Better online visibility — A steady flow of reviews improves search presence over time.
See how Build Concierge can automate review requests across every job your team completes.
More from the knowledge centre
Turn a Recall Notice Into a Booked Visit, Automatically
No more a recall notice sitting in an inbox because nobody had ten minutes to turn it into a job. No more missing the deadline a notice actually asked for, because the urgency wasn't clear from the paperwork. No more retyping the same order number, site address and instructions by hand before a visit can even be booked.
.png%3F2026-09-10T14%3A13%3A33.730Z&w=3840&q=100)
Know What's Already Been Done at a Site, Before You Arrive
No more an engineer turning up with no idea what happened on the last three visits to that site. No more repeating a repair that was already tried and already failed. No more asking the client to explain the history because nobody wrote it down anywhere your team could find.
The DBS Check and the Roof Rack, Known Before Scheduling
No more engineers turning up to a school without a DBS check, only to be turned away at the gate. No more vans arriving without the roof rack, ladder or tow bar the job actually needed. No more finding out what a job required only after someone has already wasted a morning finding out the hard way.
Engineer Write-Ups Tidied Before the Client Sees Them
No more write-ups that read like they were typed one-handed in a moving van. No more spelling and grammar mistakes making a good technical job look careless. No more names and details garbled by dictation software, with nobody catching it before the client does.
Turn a Client's Spreadsheet Into a Priced Quote, Same Day
No more retyping every line of a client's tender spreadsheet into your own quoting tool by hand. No more losing an afternoon to a document with twenty rows of kit, quantities and prices. No more a quote taking three days to go out because someone had to find time to build it.
Friday Fives: fault history, worksheet checks, allowances costed
Five real automations from the Build Concierge platform, picked for the week of 4 September.
Turn a Recall Notice Into a Booked Visit, Automatically
No more a recall notice sitting in an inbox because nobody had ten minutes to turn it into a job. No more missing the deadline a notice actually asked for, because the urgency wasn't clear from the paperwork. No more retyping the same order number, site address and instructions by hand before a visit can even be booked.
Know What's Already Been Done at a Site, Before You Arrive
No more an engineer turning up with no idea what happened on the last three visits to that site. No more repeating a repair that was already tried and already failed. No more asking the client to explain the history because nobody wrote it down anywhere your team could find.
The DBS Check and the Roof Rack, Known Before Scheduling
No more engineers turning up to a school without a DBS check, only to be turned away at the gate. No more vans arriving without the roof rack, ladder or tow bar the job actually needed. No more finding out what a job required only after someone has already wasted a morning finding out the hard way.
Engineer Write-Ups Tidied Before the Client Sees Them
No more write-ups that read like they were typed one-handed in a moving van. No more spelling and grammar mistakes making a good technical job look careless. No more names and details garbled by dictation software, with nobody catching it before the client does.
Turn a Client's Spreadsheet Into a Priced Quote, Same Day
No more retyping every line of a client's tender spreadsheet into your own quoting tool by hand. No more losing an afternoon to a document with twenty rows of kit, quantities and prices. No more a quote taking three days to go out because someone had to find time to build it.
Friday Fives: fault history, worksheet checks, allowances costed
Five real automations from the Build Concierge platform, picked for the week of 4 September.
Turn a Recall Notice Into a Booked Visit, Automatically
No more a recall notice sitting in an inbox because nobody had ten minutes to turn it into a job. No more missing the deadline a notice actually asked for, because the urgency wasn't clear from the paperwork. No more retyping the same order number, site address and instructions by hand before a visit can even be booked.
Know What's Already Been Done at a Site, Before You Arrive
No more an engineer turning up with no idea what happened on the last three visits to that site. No more repeating a repair that was already tried and already failed. No more asking the client to explain the history because nobody wrote it down anywhere your team could find.
The DBS Check and the Roof Rack, Known Before Scheduling
No more engineers turning up to a school without a DBS check, only to be turned away at the gate. No more vans arriving without the roof rack, ladder or tow bar the job actually needed. No more finding out what a job required only after someone has already wasted a morning finding out the hard way.
Engineer Write-Ups Tidied Before the Client Sees Them
No more write-ups that read like they were typed one-handed in a moving van. No more spelling and grammar mistakes making a good technical job look careless. No more names and details garbled by dictation software, with nobody catching it before the client does.
Turn a Client's Spreadsheet Into a Priced Quote, Same Day
No more retyping every line of a client's tender spreadsheet into your own quoting tool by hand. No more losing an afternoon to a document with twenty rows of kit, quantities and prices. No more a quote taking three days to go out because someone had to find time to build it.
Friday Fives: fault history, worksheet checks, allowances costed
Five real automations from the Build Concierge platform, picked for the week of 4 September.